About TBX Support Plans

Our support services include different plans so you can select the level of service that’s right for your company. All our plans are designed to accelerate user adoption, increase productivity, and maximize your collaboration benefits.

Standard Support

Country: Indonesia
Pricing, terms and conditions of this Value Added Services
Price per month Standard Support: FREE of charge

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All TBX users are eligible for standard support and Access to;

  • FAQ
  • Online assistance through knowledge articles and community resources
  • Online video tutorials
  • Standard within 2-business-day response via email

Premium Support

Itemcode: support-premium
Country: Indonesia
Pricing, terms and conditions of this Value Added Services
Price per month: IDR 50,000 (fifty thousand)
One year subscription: IDR 500,000 (five hundred thousand) with 2 months DISCOUNT
Pricing: Might be subject to local Value Added Tax (VAT) and Withholding Tax (WHT)

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Our most successful customers take advantage of Premium Support to achieve a higher collaborative benefits. Our Premium Support gives prioritized access to the TBX support team for a rapid response. Ensure business continuity and minimize risk Get support when you need it. Whether you have how-to questions, technical issues, or need to give you fast, expert answers.

  • Online within 1-hour initial response for critical issues
  • Access to our telephone support desk to issue handling
  • Priority access to our most skilled technical resources