About TBX Support Plans

Our support services include different plans so you can select the level of service that’s right for your company. All our plans are designed to accelerate user adoption, increase productivity, and maximize your collaboration benefits.

Standard Support

Country: Indonesia
Pricing, terms and conditions of this Value Added Services
Price per month Standard Support: FREE of charge

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All TBX users are eligible for standard support and Access to;

  • FAQ
  • Online assistance through knowledge articles and community resources
  • Online video tutorials
  • Standard within 2-business-day response via email

Service Level Agreement (SLA) support

Itemcode: SLA-month
Country: Indonesia
Pricing, terms and conditions of this Value Added Services
Price per month: IDR 10 million (ten million)
Pricing: Might be subject to local Value Added Tax (VAT) and Withholding Tax (WHT)


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Large enterprises running mission-critical processes and applications, maintaining business continuity is essential to your operations. Mission Critical Success gives you peace of mind by helping you ensure your business continuity, proactively prevent issues, and maximize your trading partner collaboration. To meet client demand we offer a Service level Agreement; TBX Covered Services web interface will be operational and available to Customer at least 99.9% of the time in any calendar month.

Definitions. The following definitions shall apply to TBX SLAs.

  • “Downtime” means, for TBX domain, if there is more than a five percent user error rate. Downtime is measured based on server side error rate.
  • TBX platform Covered Services” means the TBX platform and running application(s).
  • “Monthly Uptime Percentage” means total number of minutes in a calendar month minus the number of minutes of Downtime suffered in a calendar month, divided by the total number of minutes in a calendar month.
  • “Service” means the TBX platform for Business provided by TBX to Customer under the terms of agreement
  • If you need more info about SLAs you can send us an inquiry at support@tbxone.com